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Zen Psychiatry

By Elana Miller, MD

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Apply – Customer Support & Operations Coordinator

Welcome to the application page for the Customer Support & Operations Coordinator position with Zen Psychiatry. You can explore more about what we do here:

About Dream Practice Academy

YouTube Channel

You can submit your application for the role below. We look forward to hearing from you!

Name *

First

Last

Email *

Where are you located? (Include City, Country and Time Zone) *

LinkedIn Profile (optional but encouraged – put N/A if you don't have one): *

Please enter your Myers Briggs profile type: (Optional, if you know)

Please enter your Enneagram type: (Optional, if you know)

When are you available to start? *

Please upload your resume here (PDF version preferred): *

Drag & Drop Files, Choose Files to Upload

[REQUIRED] Please record a video, ~3-5 minutes, in which you answer the following questions: 1) Why are you interested in this position?, 2) What are you really good at professionally? 3) What are you not good at or not interested in doing professionally? 4) What is your ideal work environment? 5) How would you like your career to evolve over the next 3-5 years? Upload as an unlisted YouTube video and drop the link here: *

How many years of experience do you have in customer support, operations coordination, administrative support, or client-facing roles? *

Less than 1 year
1–2 years
2–4 years
5+ years

Relevant Experience (check all that apply): *

I have experience managing or responding to a customer or client support inbox
I have experience creating or organizing SOPs, templates, or internal documentation
I have experience tracking payments or following up on outstanding invoices
I have experience supporting a manager or team lead with coordination and follow-through
I have experience managing spreadsheets or trackers to keep operations organized
I have experience communicating with clients via email, SMS, and chat platforms
I have experience handling sensitive or emotionally charged client communications professionally
None of the above

Briefly describe your most relevant experience for this role. (2–5 sentences) *

Have you previously worked for a U.S.-based business or client? *

Yes
No

If yes, please briefly describe your role and responsibilities (include company name or type of business):

A program member emails saying they can't find a resource they were promised during onboarding and they're frustrated. It's not in the place you'd expect it to be. How do you handle it? *

You're managing the support inbox and notice three members have asked the same question this week that isn't covered clearly in any existing documentation. What do you do? *

A member who is behind on payments sends a message saying they're having financial difficulty and asks for more time. How do you respond? *

Are you willing and able to provide references from your most recent role(s)? *

Yes
No

Anything else you'd like us to know? (Optional)

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